Policies

Cancellation and Late Arrival Policy

• Cancellations: Clients must notify us of cancellations at least 24 hours prior to the confirmed appointment time to avoid a penalty. Cancellations made after this window will incur a CI$50 fee, equivalent to the first hour of the reserved groom time.
• Late Arrivals: Grooming appointments are time-sensitive, and we strive to maintain a structured schedule throughout the day. If your pet is not presented within 15 minutes of the confirmed appointment time, Precious Paws Pampering reserves the right to automatically cancel the appointment. A CI$50 penalty will apply in cases of no-show or late arrivals, and rescheduling may be necessary.
• If you anticipate a late arrival, please contact Precious Paws Pampering immediately to check if we can accommodate the delay. Should we accept the late presentation, the billing will commence from the originally scheduled appointment time.
• Payment: All service costs must be settled upon completion of the groom.